Frequently Asked Questions

Power Telco Business Limited (PTBL) is ECG's wholly owned subsidiary specializing in fiber optic network services. We offer Leased Line Services, Network Planning, Network Optimization, Fiber Lease Services, POP Colocation, and Pole Rental services.

Optical Ground Wire (OPGW) is a dual-function cable that serves as both a protective ground wire for electrical systems and a fiber optic communication medium. This technology provides exceptional reliability, extensive coverage through ECG's power infrastructure, and cost-effective deployment.

Our network coverage spans across ECG's operational area throughout Ghana. We leverage ECG's extensive power infrastructure to provide comprehensive fiber connectivity to urban and rural areas across the country.

We offer industry-leading uptime guarantees ranging from 99.5% to 99.99% depending on your service plan. Our network is built on ECG's robust power infrastructure with redundant pathways and 24/7 monitoring.

We provide multiple support tiers including email support, priority phone support, and 24/7 dedicated support teams depending on your service plan. Enterprise customers also receive on-site technical support.

Contact us through our website, phone, or email to discuss your specific requirements. We provide customized quotes based on your bandwidth needs, location, and service requirements.

Installation timeframes vary based on service complexity and location. Standard installations typically take 2-4 weeks, while custom enterprise solutions may require 4-8 weeks. We'll provide a detailed timeline during the planning phase.

Yes, we offer redundant connectivity solutions for enterprise customers requiring maximum uptime. This includes diverse routing paths and backup connections to ensure continuous service availability.

Yes, through our partnerships and ECG's infrastructure, we can facilitate international connectivity solutions. Contact us to discuss your specific international connectivity requirements.

PTBL uniquely leverages ECG's extensive power infrastructure and OPGW technology, providing unmatched coverage and reliability. As ECG's subsidiary, we offer the stability and trust of a utility company combined with cutting-edge telecommunications expertise.